We provide you with safe and secure payment methods. Pay with your credit card directly via the eWay secure payment gateway. SSL encyption provided by Geotrust.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Orders placed over weekends, Public Holidays and any day after 3.00pm will be treated as received on the next working day. There is no despatch or delivery on Public Holidays, Saturdays and Sundays.
If delivery is not possible within 60 days of receiving the order, we will keep you informed of any changes and give you the option to cancel the order and receive a full refund of any monies paid.
We can ship to virtually any address in the world. Note that there may be restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full dollar.
Please be aware that customs or import duties may be applied once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
We endeavour to have all the products you request in stock. Where relevant, this is specified in the product description. You will be contacted if there will be any delays to your order.
Privacy & Security
Bugeater.com.au respects your privacy. We collect the information required to fulfil your order and use your information only for purposes related to the services we provide. We hold your information with the utmost care and security and we do not sell or exchange our customers’ details.
Third Party Sites
Occasionally we may include hyperlinks on this Site to other websites or resources operated by other parties. We are not responsible for the content or accuracy of any off-site pages. Nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources. Your decision to link to these websites is at your own risk.
Terms & Conditions of Sale
We do not have any liability to you arising from the supply of our products to you, except that we shall provide you with a refund or replace products for you if there are any defects. All warranties and representations are otherwise fully excluded to the extent allowed by law.